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Important Message for Patients 

WE DO NOT TEST FOR CORONAVIRUS AT THE SURGERY. PATIENTS COMING INTO THE SURGERY ASKING TO BE TESTED WILL BE TURNED AWAY AND TOLD TO CONTACT: 111 THIS ALSO INCLUDES CHILDREN.

If you have returned from these specific areas since February 19th, you should call 111 and self-isolate even if you do not have symptoms:

  • Iran
  • Northern Italy 
  • South Korea
  • Hubei province 
  • Vietnam
  • Cambodia
  • Laso
  • Myanmar

If you return from these areas since February 19th and develop symptoms, however mild, you should self-isolate at home immediately and call NHS 111.

Due to the Coronavirus  and a the advice by Public Health England all appointments at Eagle House Surgery will initially be telephone consultation with a clinician. Please do not come to the surgery to book an appointment please call the surgery on 0208 805 8611 or use our on-line booking service.

Welcome to Eagle House Surgery

Eagle House Surgery has been providing medical care to patients from this site for over 100 years. It is a large and busy practice situated in Ponders End, and housed in modern, purpose-built premises.   

The surgery's clinical team includes 8 GPs, a Nurse Practitioner, 2 Practice Nurses and a Healthcare Assistant. They are supported by medical secretaries, a team of receptionists and administrative staff.  The practice management team includes the Operational Reception Manager, Admin Managers Assistant and the Practice Manager, and the whole practice team works closely together to offer a friendly, professional and efficient service to all our patients.

We work closely with multi-disciplinary colleagues in the local health community, including District Nurses, Health Visitors and Community Matrons, Diabetes UK & Health advice, Mental Health Link worker  and we host outreach Physiotherapy, Evening and weekends Hub Service  at the surgery.  

Eagle House Surgery is a Training practice; two of the GPs are accredited Trainers, and we host clinical placements for medical students training to become doctors, and for hospital doctors who are training to become GPs.

The surgery ethos is very patient focused, and to we try hard to provide high quality clinical care to all our patients.  We treat our patients with dignity and respect, and support them to make informed decisions about their lifestyle to enhance their wellbeing.  

See the CQC Report for Eagle House Surgery

Friends and Family Test

We have set up a survey called The Friends and Family Test to help us to review and improve our services on an on-going basis.

This isn't a traditional survey but a continuous way of obtaining patients' views about our services.  Patients who visit the surgery to attend an appointment will receive a text message shortly afterwards, asking them about their recent experience of our services, i.e. how likely they would be to recommend our GP practice to friends and family if they needed similar care of treatment.  Alternatively you may complete this survey on line by clicking on the link below.

To take part click here.

Patient Agreement

On joining the surgery, all patients are asked to sign and observe our Patient Agreement.  This confirms they have agreed to consult a Nurse Practitioner or Practice Nurse for minor ilnesses, where this is appropriate. The Agreement also explains that abusive or violent behaviour by a patient may result in their removal. 

Our Nurses are an essential part of the surgery's patient care team, and their consultations with patients who have minor illnesses help to release GPs' time for other patients with more complex health problems. 

Please use this website to learn about the range of services we offer, including:

  • on-line appointment booking
  • on-line repeat prescriptions requests
  • viewing extracts of medical records

 

(Site updated 13/03/2020)
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