At present our telephone appointments are under review, due to COVID-19 we are asking our patients to use our PATCHS access.
Patients will receive a response from the practice within 48 hours of receiving your consultation stating a date and time of your appointment. This is when the GP will call you over the telephone and the Doctor will establish from this consultation whether they require to see you and they will book you an appointment for you to see them.
We have a limited number of appointments available daily that can be booked by calling the surgery, however, they are particularly for those who are unable to use the PATCHS system. If you have difficulty in completing the form the receptionist can talk you through the process at a convenient time for you.
Every morning and afternoon each Doctor has 18 appointments, these appointments consist of: Two 111 slots, two on-line patient access slots, six telephone appointment slots and eight PATCHS slots.
Patients have a right to consult with any doctor in the surgery, subject to appointment availability.
We are open later on four evenings a week: Monday, Tuesday, Wednesday and Thursday.
Click here for information about registering for "Patient Access" online services.
Patients requesting urgent appointments will be asked by a member of the reception team for brief details of their medical problem. Please be assured that any information reception staff are given will be treated in the strictest confidence; all our staff are bound by the terms of medical confidentiality and this is strictly adhered to.
On joining the surgery, all patents are asked to sign and observe our Patient Agreement. This confirms they have agreed to consult a Nurse Practitioner, or Practice Nurse for minor illnesses, where this is appropriate and the Agreement also confirms the surgery's zero tolerance policy regarding abusive patients.
The Nurses run clinics at different times during the day which have to be booked in advance. Nurses at the surgery are triaging all patients who has a booked appointment. The Nurse will call you on the day of your appointment before your appointment time and ask you some questions related to Covid-19, after being triaged by the nurse she will confirm your appointment time and ask you to arrive on time at the surgery and to wear a mask. On your arrival at the surgery a member of staff will take a reading of your temperature before being seen.
Please do not turn up at the surgery if you have not spoken to the nurse first.
The practice is approved for the training of GPs by Dr. Khaled and Dr. Kanagarajah. Any doctor receiving training at the practice is already qualified with extensive experience in hospital work. Our practice has links with the Royal Free and UCL Teaching Hospitals and with King's College London School of Medicine.
On certain occasions a medical student may be present at your consultation with a GP or Practice Nurse. If you do not wish to have a medical student, or Trainee GP present during your your consultation, please notify your GP or Practice Nurse.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
If you wish to have a Chaperone present during your consultation, please ask the GP or Nurse you are seeing.
Not Registered for Online Services?
CANCEL AN APPOINTMENT
If you are cancelling an appointment please call reception and advise them of your cancellation.
REQUEST TELEPHONE CONSULTATION
All vulnerable and elderly patients are given a priority regarding telephone appointments. Please call rececption for them to arrange an appointment for you.
Primary Care Access Hubs
You can book urgent and routine appointments, either same day or in advance with a local GP or nurse at any one of four primary care access hubs, making it much easier to get the care you need when you want it at a location that is convenient for you. These are open weekdays 16:00 – 20:00 and weekends 08:00 – 20:00.
To book an appointment with a local GP or nurse at any one of the hubs (Evergreen PCC, Carlton House Surgery, The Woodbury Practice contact or Eagle House Surgery) with your own GP practice.
Please only request a home visit if you are housebound or too ill to visit the Surgery. If possible, please ring before 10 am, and give the receptionist as much detail as possible. This will help your GP to prioritise home visit requests based on clinical need, as they visit patients at home where they feel the patient's medical condition requires a home visit.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
Please remember to update your contact details with us when you change address, telephone numbers and email address.