Noticeboard

Eagle House Surgery is following guidance to try and contain/minimise the spread of COVID-19.

For safety of patients, staff and families we are only booking appointments for urgent clinical requirements. Telephone appointments will be used for all other requirements. You will be notified when the status has changed, and EHS is confident that the environment is safe to do so.

If you have a communication requirement and would like us to arrange an interpreter or a British sign language interpreter for you, please send us a request by using the e-Consult on our home page. We will then arrange this service for you.

For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next. 

Appointments

At present our telephone appointments are under review, due to COVID-19 we are asking our patients to use our econsult access.

You can access this service by visiting our home page and select econsult. There is also a video advising patient how they can access and use the econsult system.

Patient will receive a response from the practice within 48 hours of receiving your consultation stating a date and time of your appointment. This is when the GP will call you over the telephone and the Doctor will establish from this consultation whether they require to see you and they will book you an appointment for you to see them.

We have a limited number of appointments available daily that can be booked by calling the surgery, however, they are particularly for those who are unable to use the econsult system. If you have difficulty in completing the form the receptionist can talk you through the process at a convenient time for you.

Every morning and afternoon each Doctor has 18 appointments, these appointments consist of: Two 111 slots, two on-line patient access slots, six telephone appointment slots and eight econsult slots.

Please remember that the surgery has a "keep it or cancel it" system. If you have a booked telephone appointment and want to cancel it, please call  020 8805 8611.

Please remember to cancel your appointment in good time if you are not available to receive the call from the GP. Appointments are a valuable resource. We monitor the appointment system on an ongoing basis, and will write to patients who are not available and has not canceled their appointment.

We are open later on four evenings a week: Monday, Tuesday, Wednesday and Thursday.  

Urgent Appointments

Patients requesting urgent appointments will be asked by a member of the reception team for brief details of their medical problem.  Please be assured that any information reception staff are given will be treated in the strictest confidence; all our staff are bound by the terms of medical confidentiality and this is strictly adhered to.

Booking an Appointment On-Line

If you wish to make on-line appointments, please speak to a receptionist to obtain your personal on-line pin number and access letter.  The letter explains how to register on-line and book appointments. 

Which Doctor?

Patients have a right to consult with any doctor in the surgery, subject to appointment availability. 

Nurses' Appointments

On joining the surgery, all patents are asked to sign and observe our Patient Agreement.  This confirms they have agreed to consult a Nurse Practitioner, or Practice Nurse for minor illnesses, where this is appropriate and the Agreement also confirms the surgery's zero tolerance policy regarding abusive patients. 

The Nurses run clinics at different times during the day which have to be booked in advance. Nurses at the surgery are triaging all patients who has a booked appointment. The Nurse will call you on the day of your appointment before your appointment time and ask you some questions related to Covid-19, after being triaged by the nurse she will confirm your appointment time and ask you to arrive on time at the surgery and to wear a mask. On your arrival at the surgery a member of staff will take a reading of your temperature before being seen.

Please do not turn up at the surgery if you have not spoken to the nurse first.

Chaperone Service

If you wish to have a Chaperone present during your consultation, please ask the GP or Nurse you are seeing. 

Interpreting Services

We can access telephone interpreting for non-English speaking patients we also have an online  interpreting service which we can access this service also includes interpreters for patients with sensory disabilities. Please ask at reception for more information.

 
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