Pre-booked appointments which can be booked in person on line or by 'phone up to a month in advance.
Routine appointments for consultations on the same day can be booked by 'phone or in person and on line daily.
Please remember that the surgery has a ‘keep it or cancel it’ system. If you have booked an appointment and want to cancel it, please ring 020 8805 8611 and select the option given. You can also cancel an appointment when the surgery is closed, via the same number and selecting the appropriate option.
Please remember to cancel your appointment in good time if you can't attend. Appointments are a valuable resource. We monitor the appointment system on an ongoing basis, and will write to patients who don't attend for their appointments and don't cancel them.
We are open later on four evenings a week: Monday, Tuesday, Wednesday and Thursday.
Patients requesting urgent appointments may be asked to see the Triage Nurse, who will refer the patient to a GP if clinically indicated. At the doctors' request, reception staff may ask patients requesting an urgent appointment for brief details of their medical problem. Please be assured that any information reception staff are given will be treated in the strictest confidence; all our staff are bound by the terms of medical confidentiality and this is strictly adhered to.
Booking an Appointment On-Line
If you wish to make on-line appointments, please speak to a receptionist to obtain your personal on-line pin number and access letter. The letter explains how to register on-line and book appointments.
Patients have a right to consult with any doctor in the surgery, subject to appointment availability.
On joining the surgery, all patents are asked to sign and observe our Patient Agreement. This confirms they have agreed to consult a Nurse Practitioner, or Practice Nurse for minor illnesses, where this is appropriate and the Agreement also confirms the surgery's zero tolerance policy regarding abusive patients.
Our Nurses are a skilled and essential part of the surgery's patient care team, and if Nurses see patients with minor illnesses helps to release GPs' time for patients with more complex medical conditions.
The Nurses run clinics at different times during the day which have to be booked in advance. Nurse Triage (accessed by 'phone), is available from 8:45 am – 10 am on Mondays, Wednesday, Thursday and Friday and between 4:00 – 4:30 Wednesday and Thursday. Please ring the main surgery number and select option 3 to access this service.
The Triage Nurse can offer medical advice over the 'phone, provide advice on self-care and medication which can be bought over the counter, or arrange an appointment on the morning or afternoon of the call. The Triage Nurse can also book a same day appointment with a GP where clinically indicated.
If you wish to have a Chaperone present during your consultation, please ask the GP or Nurse you are seeing.
We can access telephone interpreting for non-English speaking patients we also have an online interpreting service which we can access this service also includes interpreters for patients with sensory disabilities. Please ask at reception for more information.